Providing Pharmacy Services and Advice

PHR002

The purpose of this course is to prepare you to provide safe client centred advice and health care services within a pharmacy

Students who successfully complete this course will be able to

  • Identify conditions and circumstances when referral to a pharmacist is required.
  • Provide safe advice to clients on pharmacy related products.
  • Apply legislation appropriate to working with medicines.
  • Carry out the procedures for receiving and delivering prescriptions in accordance with pharmacy workplace requirements.
  • Describe systems for maintaining stock and carry out a range of stock maintenance activities, preventing stock loss and managing waste in accordance with workplace requirements.
  • Accurately perform workplace calculations in accordance with workplace requirements.

Course content includes

  • Determine when referral to a pharmacist is necessary
  • Asking questions (WWHAM, Who it’s for; What are the symptoms; How long have you had it; Action taken so far; On any other Medicines or is there any existing medical conditions) to provide advice to customers/patients
  • Misuse of medicines
  • Receiving and delivering prescriptions/ward charts/pharmacy related products
  • Stock maintenance, loss prevention and waste management

Assessment

This course is assessed through online written assessments and a logbook of work-based tasks verified from a supervising pharmacist

Computer and internet requirements

To complete this course you will need access to a laptop or desktop computer, reliable broadband internet connection and a data plan able to support online learning such as streaming of videos (including YouTube), downloading content, and writing and submitting online assessments. If you are unsure if your current computer or internet access allows you to complete your online learning with us, please contact us before applying to enrol.

How to enrol

Before enrolling in this course you need to:

  • choose the qualification you will study the course under
  • check the order that courses in the qualification should be studied in the Qualification Structure table. This is in the Choose courses and apply tab on the qualification page.

Work towards

You can do this course as part of these qualifications:

Certificate

Course availability over the next 12 months

Dec

December enrolment dates

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3 Dec 2024
16 Dec 2024
27 Jul 2025
2025
Jan

January enrolment dates

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14 Jan 2025
27 Jan 2025
7 Sep 2025
Feb

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11 Feb 2025
24 Feb 2025
5 Oct 2025
Mar

March enrolment dates

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11 Mar 2025
24 Mar 2025
2 Nov 2025
Apr

April enrolment dates

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8 Apr 2025
21 Apr 2025
30 Nov 2025
May

May enrolment dates

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6 May 2025
19 May 2025
28 Dec 2025
Jun

June enrolment dates

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3 Jun 2025
16 Jun 2025
25 Jan 2026
Jul

July enrolment dates

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8 Jul 2025
21 Jul 2025
1 Mar 2026
Aug

August enrolment dates

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5 Aug 2025
18 Aug 2025
29 Mar 2026
Sep

September enrolment dates

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2 Sep 2025
15 Sep 2025
26 Apr 2026
Oct

October enrolment dates

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7 Oct 2025
20 Oct 2025
31 May 2026
Nov

November enrolment dates

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4 Nov 2025
17 Nov 2025
28 Jun 2026