This course will help you to gain understanding of how organisations embed quality into organisational practices, and transform the quality of their products and services to satisfy customer needs and expectations.
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Level7
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Credits20
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Cost$840 NZ Domestic$2,611 NZ International
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EFTS0.1667
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Delivery typeOnline only
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Teaching weeks 16 weeks
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Workload Approximately 13 hours per week
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Prerequisites
If you need to discuss prerequisites for this course
contact us
For more information watch the course introduction video below.
What you will learn
In this online course you will learn about quality management and how to apply it in an organisation. This includes:
- defining quality
- determining its cost
- Total Quality Management (TQM) and Kaizen
- quality strategies
- standards and culture.
When you complete this course you will be able to:
- evaluate the organisational culture and change required as a precondition for the introduction of quality management
- identify the appropriate strategies to develop quality management in manufacturing, processing and service industries, including commerce
- design, develop and implement quality systems to suit specific organisations.
Entry requirements
Before you enrol in this course, we recommend you have an understanding of operations management.
Assessment
This course is 100% internally assessed.
Computer and internet requirements
To complete this course you will need access to a laptop or desktop computer, reliable broadband internet connection and a data plan able to support online learning such as streaming of videos (including YouTube), downloading content, and writing and submitting online assessments. If you are unsure if your current computer or internet access allows you to complete your online learning with us, please contact us before applying to enrol.
Learn more about our online learning and study tools.
How to enrol
Before enrolling in this course you need to:
- choose the qualification you will study the course under
- check the order that courses in the qualification should be studied in the Qualification Structure table. This is in the Choose courses and apply tab on the qualification page.
Work towards
You can do this course as part of these qualifications:
Certificate of Proficiency
Bachelor's Degree
- Bachelor of Applied Management (OP7080)
- Bachelor of Business (OP700101)
- Bachelor of Business (Management) (OP700104)
- Bachelor of Business (Marketing) (OP700152)
Graduate Certificate
Graduate Diploma
Course availability over the next 12 months
Dec
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2025
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