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Forgotten password or want to change it

If you can’t remember your password or want to change your password, follow the instructions below.  

Forgotten password

If you set up password reset options, click the button below to reset your password yourself. Check further down this page for our password guidelines. 

Reset your password

 If you have not set up password reset options, you need to contact us to have it reset (see below).

Change your password

To change your password you need to be logged into your @myop.ac.nz account. The button below will take you to the Microsoft 'Security info' page, then select 'Change' in the Password section:

Change password

You can also change your password at any time in MyOP by clicking your name on the top right to go to the 'My Account' page to find the Password section.

Guidelines for making a strong password

Passwords are case sensitive, and can include numbers and characters. The information will help you to make a strong password.

When you create a new password:

  • It should be easy for you to remember but difficult for others to guess
  • Longer passwords are usually more secure
  • Use a mix of capital and lower-case letters, numbers and symbols throughout the password to make it more secure
  • You could create a passphrase with multiple words that uses a mix of capitals, lower case, numbers, letters and symbols
  • Make it different to passwords you use to log into other accounts such as your online banking or email, and old passwords.

Make sure you don’t:

  • Use any of the following forwards or backwards:
    • names of people, places or things associated with you (for example, family members, pet, sports teams)
    • numbers such as such as birth dates, phone numbers or licence car number plates numbers
  • Use words with numbers and symbols at the beginning or end (for example, ‘1234HelloThere!’)
  • Include alphabetic or numeric sequences of three or more characters or keyboard sequences (for example, 123, abc, qwerty)
  • Use common words or phrases such as ‘password’. Some commonly used passwords will be blocked
  • Share your password with anyone.  

We recommend you don't use the 'Remember Password' option on your device. These are a security risk as they could be accessed by others from your computer or through attacks on outdated browsers. 

Need help?

If you need help logging in, resetting or changing your password please get in touch: